Support
We're here to help
Questions about your account, a gig, a payment or a posting? Write to us and a person on the RouteUp team will answer.
Email us: support@routeup.io
We usually reply within one business day.
Common questions
- Is RouteUp free for drivers?
- Yes. Drivers never pay to browse, apply or take a NOW gig.
- How do I delete my account?
- In the app: Settings → Delete my account. On the website: your Settings page. Or email us from the address on your account.
- A gig or a driver didn't go as agreed.
- Email us with the gig's name and date. Delivery proofs are kept 30 days so we can look into it.
- I'm not getting alerts.
- Check that notifications are allowed for RouteUp in your phone's settings, and that you're set to Available with a radius that covers the work.